People Centered Experiences: Senior Capstone I
Service + Interaction Design

Herron School of Art and Design  /  Fall 2013  /  HER-V 411 /  MW 12:30-3:00pm / 3 Credits

Senior Level  


Course Overview

As the service industry continues to dominate the global economy in public and private sectors, there have been increasing demands for service design to address the opportunities and challenges faced by the shift to knowledge-based service-centered society.

Service Design focuses on the "totality" of service experiences that consider people, products, places and interactions in a designedly way. Service designers align and/or create meaningful service offerings and customer experiences based on a systems-award, holistic and people-centers relationship model. Interaction Design focuses on real-world interactions that a person has through a larger system's touch points. Interaction designers craft person-to-person or person-to-object interaction through workflow assessment and artifact creation. This course requires you to embrace valued driven perspectives and utilize an integrate approach that leverages design processes to connect all aspects to the offerings.

In this course, you will apply research methods to seek better understanding of human factors (issues of audiences and contexts), apply strategic design tools for generating and integrating solutions. Course pedagogies embrace both theoretical and experiential learning. You will engage in individual and team-based approaches to problem solving.

Ultimately, the course aims to develop a foundational understanding of Service and Interaction Design, and therefore enable you to execute the capstone project in your final semester.

Learning Outcomes

Upon completion of this course, students will have:

  • The ability to understand the context or circumstances of a design problem and frame them in an insightful way  
  • The ability to work at a level of abstraction appropriate to the situation at hand  
  • The ability to research by adopting appropriate tools and methods to investigate design contexts   
  • An ability to use form to embody ideas and to communicate their value   
  • The ability to model and visualize solutions  
  • An approach to problem solving that involves the simultaneous creation and evaluation of multiple alternatives  
  • An ability to add or maintain value as pieces are integrated into a whole  
  • An ability to establish purposeful relationships among elements of a solution and between the solution and its context 
  • The ability to collaborate with others and show respect for their differences
  • The ability to express civic identity and how service integrates into his or her larger identity
  • The ability to discuss the benefit that design activities bring to the act of civic engagement.

 

Recommended Texts

Required readings will be distributed throughout the semester. Below are a few resources that may be additionally helpful to you.

http://hbr.org/1998/07/welcome-to-the-experience-economy/

http://www.service-design-network.org/

http://servicedesigntools.org/

http://www.interaction-design.org/

Garrett, Jesse J. The elements of User Experience: User-Centered Design for the Web and Beyond.    (2010).

Cooper, Alan. About Face 3: The Essentials of Interaction Design.  (2007). 



Student Work
Hover to see descriptions.

Synthesis mapping and insight sorting

Design artifacts

Competency books